When saving a report as a .PDF, the user must make sure they are opening with Adobe Reader. The most common mistake is opening a .PDF with your browser. See sample below:
First, make sure that you have Adobe Reader installed, if not, you can obtain Adobe Reader free here: http://get.adobe.com/reader/
If it is installed, make sure to point to Adobe Reader. This can be done by selecting the “Open With†dropdown and select “Adobe Reader.†(see above)
If Adobe Reader is not available on the list, then click “other†and then “Browse…â€
In Windows 7, navigate to C:\Program Files (x86)\Adobe\Reader 10.0\Reader and select AcroRd32 or AcroRd32.exe
In Windows XP, navigate to C:\Program Files\Adobe\Reader 10.0\Reader and select AcroRd32 or AcroRd32.exe
If you have any difficulties, please contact your IT technician.