Knowledge Base
I will:
Had trouble finding buttons? It’s happened to us too! SE now has larger action buttons to expedite your next action. Don’t remember what a button does? SE is adding multiple hint boxes to quickly explain the functionality (e.g. zip code column search on customer view/tab). Not sure what something means? We decided to refresh the titles of many action labels to more natural language. (e.g. “list all†has been replaced by “clear searchâ€)
Best of all, you won’t need to update anything for these new benefits.
Did we miss anything? Please let us know where improvements are still needed. email help@readytoview.com.
Thanks for your continued support.
We hope our improvements make you more comfortable  with showroom exchange.
If you are currently using Internet Explorer, showroom exchange highly recommends switching to Firefox or Google Chrome. There are known issues with older versions of Internet Explorer (prior to version 9) such as longer times for rendering pages. e.g. white pages when navigating different tabs in showroom exchange.
If you are using Internet Explorer 9, the issue may not be as dramatic; however, we still recommend Firefox or Google Chrome. You can obtain them from the following links:
Firefox www.mozilla.org/firefox
Chrome www.google.com/chrome
In case you experience issues accessing showroomexchange.com, http://twitter.com/sestatus is the place to find up to the minute system status info. Whether it’s a planned maintenance on our end, or an unexpected problem, our twitter page will keep you informed.
If you own a twitter user account, you may also follow us @sestatus.
Showroom Exchange’s order scanning add-on module (visual order management) allows you to scan and upload (in bulk) your orders (after order-entry).
What is it for?
Instead of leaving your desk to pull a physical copy of the order, use a single click to view the order as an image.
Usage scenario:
If a retailer contacts your showroom and mentions they did not order a style, your reps can view the original order and forward a copy to the retailer if necessary.
Is it right for our showroom?
1- How often should your reps leave their desk to pull an order (from the filing cabinet) but do not because they are too busy or it is too time consuming?
2- How often do your reps pull orders (from the filing cabinet) per day?
3- How often are your reps on the road and require access to the filing cabinet?
4- How do you share a single order copy between multiple locations? e.g.; bicoastal showrooms, home office and showroom
5- With an order image a click away, will your reps be more likely to look up orders?
6- How often does rep-A pull an order and forget to return it (or misplaces it) and rep-B cannot find the same order?
considering #2 from above:
It takes the average rep 2 to 3 minutes to lookup an order (assuming it was properly filed). This includes round trip (for a very small office) to the filing cabinet and re-filing of the order. 2 to 3 minutes does not include time to scan and email/fax, if necessary.
Repeated 3 to 5 times per day (for each rep), that’s approximately a 10 minute average per rep/day vs. 3 to 5 clicks (PLUS one-time scan effort).
Ultimately, it just boils down to time savings and productivity.
What it does not do:
eliminate the order entry process
What next?
– If feasible, measure the above for your own showroom and engage your reps for their feedback.
– Contact us to schedule time for a demo. tel: 213-438-0600 ext 2 or email help@readytoview.com
your PC has just suffered a hard-drive failure. you’ve spent several hours on a tech-support call and your data is still irrecoverable. clean-room data-recovery facilities have quoted you several thousand dollars to ‘attempt’ to recover your data. their fee is due and payable regardless of the outcome.
now… use your time-machine to turn the clock back 1 day. you have the opportunity to conduct your own backups for a fraction of the cost. would you consider it?
what next?
contact us (sales@readytoview.com or 213-438-0600 x501) regarding our managed backup service starting @ $39 per mo. / Workstation and $150 per mo. / Server
We have made a change to the “notes” section of showroom exchange that now lets you refer the note to multiple manufacturer’s at the same time. Â This will help users add notes more quickly as they do not have to add a common note for every manufacturer.
See the screen-shot below to show the multiple selection options for the mfrs.
In an effort to make searching simpler and more intuitive, we have made a change to the search function on view pages. This change does not apply to report filters.
You will no longer be required to use an asterisk (*) when doing a wildcard searches in any of the columns on the view pages, e.g., customers, orders, etc. We have changed Showroom Exchange so that all you need to do is type out the criteria you are looking for.
“fred†will yield the same result as “*fred*â€
“fred*†and “*fred†will still behave as they did before
If it is your preference to continuing using the old logic, we can switch your showroom back. Just email help@readytoview.com with the following subject, “switch back the search functionâ€
Please click on the link below to view a video that shows these changes.
Click here to view the changes to customer and order search
– the showroom exchange team
Previously, when running the “Customers with No Orders for Specific Deliveries” report, the maximum date range you could select was 4 months. Due to requests, we have expanded the date range from 4 months to 12 months.